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This Week I Learned - Week #19 2025
This Week I Learned - * The autonomous AI application from Salesforce, Agentforce, provides specialised support to employees or customers. Agentforce interacts with customers through multiple channels around the clock in natural language. It defines security guardrails and knows when to seamlessly escalate to human employees. On Salesforce's own helpline, 84% of the queries are being answered by agents, and the escalation has been reduced by 50%. * Among Salesforce's clients is Air India, which recently adopted Agentforce to enhance its user interface. It claims that the refund process of the airline has been drastically reduced with the use of Agentforce. * Salesforce India has over 13,000 employees in India. Salesforce has an online learning platform called Trailhead. Its Trailblazer community — including developers, admins, architects, IT leaders, and customer innovators — has over 3.9 million members across India. * Delhi NCR is at the heart of S&P Global, the $...
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