This Week I Learned - * "Studies show AI-generated text responses are now rated as more compassionate than those written by humans – even when those humans are trained responders from crisis hotlines. This isn't because AI is genuinely more compassionate, but rather a sobering indictment of how rarely we listen in a non-judgmental way. The irony that an algorithm powered by a large language model – the type of machine learning that underpins many AI chatbots – might be perceived as a better listener than an authentic human reveals important insights about our human listening shortcomings. It's when our agendas, backstories and emotional triggers run the show, that true deep listening becomes thwarted. Large language models don't have motivations or desires. They are programmed to be compliant so that people will continue to use them. They therefore exhibit perpetual patience – never suffering from empathy fatigue. While such a feat is not something we humans can or s...