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Tech Tips, Tricks & Trivia

by 'Anil' Radhakrishna
An architect's notes, experiments, discoveries and annotated bookmarks.

Search from over a hundred HOW TO articles, Tips and Tricks

Technical stats & info about IRCTC - India's largest e-commerce website

Indian Railway Catering and Tourism corporation (IRCTC) is a PSU of Indian Railways. Its website irctc.co.in is used for purchasing Railway E-Tickets.

From a Ministry of Railways press note -
  • irctc.co.in is managed in-house by Centre for Railway Information Systems (CRIS), the IT arm of Indian Railways.  
  • The data-center is in the premises of CRIS.  
  • About 5.48 lakh tickets were booked in a single day in April 2016 with 2.66 lakh peak concurrent users.  About 13,600 tickets per minute were booked.
  • The E-ticketing system has several components viz., internet gateway, network security devices such as gateway router and Firewall, Application Delivery Controller, Security Information Event Management System (SIEM) web server and database server access logs.  
  • The IT security of E-ticketing system is ensured through regular security audits by Standardization Testing Quality Certification (STQC) directorate of Department of Electronics and IT, Government of India. 
  • The entire traffic flowing on E-ticketing system internet gateway is also forwarded to CERT-In in real-time for monitoring and alerting.  
  • The gaps reported by STQC in their penetration testing have been addressed.  However, auditing is an ongoing process and security audit of E-ticketing system is undertaken biannually.
  • Audit trails are maintained for access to the system and all sensitive data like passwords etc are stored in encrypted form.  
  • In addition to this, 24x7 monitoring of the system is done throughout the year by technical team of experts.  
  • Strict physical checks are already in place in the data-center like restricted access to data-center, CCTV cameras at entry and exit points of data-center.
From an interview of AK Manocha, chairman and managing director, IRCTC (13/Jun/15):
  • The number of concurrent users is expected to go up from the existing 1,80,000 to 3,00,000 and the existing capacity to book around 15,000 tickets per minute will go up considerably.
  • Railway ticket reservations booking has been extended from 60 days to 120 days from the date of journey
  • Revenues for 2014-15 period are Rs 1,050 crore and PAT is Rs 150 crore. 
  • Indian Railway Catering and Tourism Corporation is "in the process of setting up 5,000 water vending machines across 1,200 railway stations in the country. Passengers will able to buy fresh and unadulterated water for Rs 5 a litre, Rs 3 for half a litre and Rs 1 per glass". A decade ago passengers were able to make do with water supplied for free at the kiosks at the station.
Interesting info on IRCTC, India's largest e-commerce website, from today's edition of Economic Times
Related: List of Stations & Trains managed by Indian Railways

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Posted by Blogger Price in India | 3/25/2012 12:05:00 AM

I have an IRCTC account which is locked second time.
When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
I sent an email at care@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc-login.html and got an automated email as Ticket Confirmation for the request.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.    


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