This Week I Learned - Week #19 2025

This Week I Learned - 

* The autonomous AI application from Salesforce, Agentforce, provides specialised support to employees or customers. Agentforce interacts with customers through multiple channels around the clock in natural language. It defines security guardrails and knows when to seamlessly escalate to human employees. On Salesforce's own helpline, 84% of the queries are being answered by agents, and the escalation has been reduced by 50%.

* Among Salesforce's clients is Air India, which recently adopted Agentforce to enhance its user interface. It claims that the refund process of the airline has been drastically reduced with the use of Agentforce. 

* Salesforce India has over 13,000 employees in India. Salesforce has an online learning platform called Trailhead. Its Trailblazer community — including developers, admins, architects, IT leaders, and customer innovators — has over 3.9 million members across India.

* Delhi NCR is at the heart of S&P Global, the $14-billion data, research and analytics firm. The Manhattan, New York, headquartered company’s key technology operations for thousands of global customers are handled by teams in India. 

S&P Global has around 15,000 employees in India, more than a third of its global strength, with 5,500 in Gurugram and Noida. The company says India manages more than 300 products and serves clients in financial services, oil & gas, mobility, automobiles, energy and beyond. - Times of India

* Markus Persson sold Minecraft to Microsoft for $2.5 billion at the age of 32. In 2009, he built Minecraft almost entirely solo.

* An AI generated image from the aiArt subreddit of how the Titanic incident would look if it happened in the smartphone era

* The Oracle of Omaha,  Warren Buffett, while announcing his retirement from Berkshire Hathaway, delivered a timely reminder that capitalism is a messy system, but it’s still the best we’ve got. Buffet compared the American economy to a cathedral attached to a giant casino.

* Drones can be used as decoys or suppression of enemy air defences, flying into contested airspace to trigger enemy radar emissions, which can then be targeted by other munitions like loitering drones or anti-radiation missiles. This dual role - targeting and triggering - makes drones a force multiplier in degrading enemy air defences without risking manned aircraft. - BBC

* Aadhaar number is required to issue or buy a SIM card. You can get up to nine mobile numbers by giving the same Aadhaar number. 

* Mumbai ATC handles between 950-970 arrivals and departures, including unscheduled flights, apart from some 2,000 flights overflying Mumbai skies