What are services and service offerings?

A service is a means of delivering value to customers by facilitating outcomes that customers want to achieve without owning the costs and risks.

Success of a service is measured in terms of ongoing service performance (quality, cost, demand, and business impact).

A service offering consists of one or more service commitments that uniquely define the level of service in terms of availability, scope, pricing, and packaging options. Customers can choose to receive different levels of performance and features for a given service through service offerings (typically made available as distinct items in the service catalog).

A service can have multiple service offerings (each made available as separate catalog items) with different service level agreements (SLAs). 

Source: ServiceNow documentation [PDF]

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